Veritas InfoScale Operations Manager displays stale status for a virtual business service

Last published : Jun 19, 2026
This issue occurs with the virtual machines where ApplicationHA is configured to monitor applications. In ApplicationHA, if the Virtual Machine auto-recovery is configured, the virtual machine is restarted if the application being monitored fails to start after a configurable number of attempts. If the Virtual Machine auto-recovery is triggered, the last successful virtual machine snapshot is restored from the backup. It also restores the applications running on the virtual machine. However, Veritas InfoScale Operations Manager fails to discover the restored application status, and continues to display the application as faulted.
Workaround: To display the current application status, refresh the Veritas InfoScale Operations Manager console.
The CLI command to refresh the Veritas InfoScale Operations Manager console is as follows:
  • Unix:
    \# /opt/VRTSsfmh/bin/mh_ctl.pl --rescan
    -  Windows:
    C:\Program Files\Veritas\VRTSsfmh\bin> "C:\Program Files\Veritas
    \VRTSsfmh\bin\perl.exe" "C:\Program Files\Veritas\VRTSsfmh\bin\
    mh_ctl.pl" --rescan
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