Enterprise Vault Task Controller and Storage services fail to start after running the Enterprise Vault Configuration Wizard if the MSMQ service fails to start

Last published : Jun 12, 2026
The Enterprise Vault (EV) Task Controller Service and Storage Service are dependent on the Message Queuing Service. If MSMQ is not configured correctly, the MSMQ service may fail to start. In that case, the EV Task Controller and Storage services fail to start after you finish running the Enterprise Vault Configuration Wizard, and you will not be able to bring the EV service group online.
Before running the Enterprise Vault Cluster Setup Wizard to configure the EV service group, ensure that the MSMQ service can be started normally.
Note: The MSMQ service may fail to start after you move the MSMQ storage directory from a default system drive to new directory on a non-system drive if you create the new directory manually. Instead, use the following steps to generate the new directory automatically and move the storage to it. Select Computer Management > Services and Applications > Message Queuing > Properties. In the Storage tab, browse to the non-system drive location and specify a directory name to be created. Click Apply and then OK to close the Properties window.
Note: The MSMQ Service may also fail to start due to a problem with the incoming sequence checkpoint files (MSMQ Event 2053). For a description of that problem and the workaround for it, refer to the following Technote: https://www.veritas.com/content/support/en_US/article.100023202