RemoteGroup agent and non-root users may fail to authenticate after a secure upgrade

Last published : Sep 18, 2026
On upgrading a secure cluster to 6.2 or later release, the following issues may occur with unable to open a secure connection error:
  • The RemoteGroup agent may fail to authenticate with remote cluster.
  • Non-root users may fail to authenticate.
Workaround
  1. Set LC_ALL=C on all nodes before upgrade or perform the following steps after the upgrade on all nodes of the cluster:
    • Stop HAD.
    • Set LC_ALL=C.
    • Start HAD using hastart.
  2. Reset LC_ALL attribute to the previous value once the non-root users are validated.
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