Enterprise Vault Configuration Wizard may fail to connect to SQL Server

In the Enterprise Vault Configuration Wizard, if SQL Server is previously configured for high availability, you must enter the name in the virtualServerName\instanceName format. Sometimes, even though you specify the SQL Server instance name in the required format, you may encounter an error after you click Next. The error message states that Enterprise Vault failed to connect to the SQL Server instance. (2432332)

Workaround:

In the appropriate field, delete the virtual server name and add the physical server name in the physicalServerName\instanceName format.

Click Next, and after the next panel appears, click Back.

Re-enter the virtual server name in virtualServerName\instanceName format, and click Next.

Step through the wizard to complete the task.