Reinstallation of an InfoScale product may fail due to pending cleanup tasks
When you attempt to reinstall an InfoScale product, the installation may fail due to pending clean up tasks. This issue occurs even though the clean up tasks for the previous installation are complete. (3806870)
During the installation, the validation tasks on the System Selection page fail and the wizard is unable to proceed with the installation.
Workaround:
To resolve the issue, perform the following steps:
-
Run the command prompt in run as administrator mode.
-
Enter the command
sc delete cleanupservice -
Reboot the system and then run the installation wizard again.
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