Mount agent may go in unknown state on virtual machines

Last published : Oct 01, 2026
On virtual machines having VCS for Windows installed while configuring the Mount agent, node may go in an unknown state. This happens because the attribute PartitionNo is Global and is seen differently on the shared disks. (1262346)
Workaround:
Perform the following steps
  1. Take the service group offline.
  2. Rescan the disks from all the nodes.
  3. To retrieve information about the PartitionNo, type the following at the command prompt:
C:\>havol -getdrive -details
The information about the disk is retrieved and stored in a text file in the same path from where you executed the command.
  1. Edit the attribute PartitionNo from Global to Per System. Assign the value for PartitionNo from the disk details retrieved in the above step.
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