Enterprise Vault (EV) snapshots are displayed in the VEA console log as successful even when the snapshots are skipped and no snapshot is created

Last published : Oct 01, 2026
When Enterprise Vault component's snapshot is created from the VEA console or using Vxsnap CLI, then the VEA console log displays the snapshot as being created successfully even when no snapshot is created and the snapshot operation fails. This issue is seen when there is a problem with remote communication. (2142378)
Workaround: Make sure that the Scheduler service is configured with Domain admin credentials and restart the Veritas Plug-in Host Service if remote communication is not working and delete any previously prepared snapshot mirrors. Perform a Prepare operation again and then take a snapshot of the Enterprise Vault components.
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