Issues faced while configuring application monitoring for a Windows service having non-English locale characters in its name

Last published : Oct 01, 2026
While configuring application monitoring for a Generic Service, if the service that you select on the Windows Service Selection panel has non-English locale characters in its name, you may face the following issues: (2906275)
  • The wizard fails to display the service name correctly
  • The wizard successfully configures the VCS cluster and completes the application monitoring configuration. However, the resources configured for the service display "unknown" state
  • During the Add Failover System operation, the wizard fails to validate the system that you want add to the VCS cluster or as a Failover target
Workaround: Modify the "ServiceName" attribute of the GenericService agent.
By default the attribute value is set to "Service Display Name". You must change this to "Service Key Name".